FAQ

If you have questions that are not answered here, please feel free to contact us.

INGREDIENTS

What makes Safe Harvest soups different?
At Safe Harvest, we set out to create delicious soups with simple ingredients that you can recognize and trust. We made all our soups grain-free, dairy-free, gluten-free, Paleo, and Whole30 Approved®, so that we can reach as many health-conscious consumers as possible. We created these soups to provide healthy, delightful alternatives for consumers who have allergies or dietary restrictions around dairy, gluten and grains, and for consumers looking for a better tasting and more nutritious soup.
How are your soups dairy-free?

We do not use any dairy in our soups (no milk, cream, or cheese). Instead, we use coconut milk and cauliflower in place of dairy. Safe Harvest soups are all dairy-free.

What are the gluten and grain-free noodles made from?

In place of traditional noodles, we use noodles made from hearts of palm. Hearts of palm are a vegetable harvested from the core of certain palm trees. These white vegetables are cut into noodle shape and look and taste like traditional noodles but are grain and gluten-free. The noodles add fiber and nutrients to our Chicken Oodle Soup.

Where are your salmon caught?
In our Safe Harvest Salmon Chowder we use wild-caught pink salmon (Oncorhynchus gorbuscha) from an MSC (Marine Stewardship Council) certified fishery.
Where are your clams harvested?
In our Safe Harvest Clam Chowder, we use whole baby clams (Spisula subtruncata) sustainably harvested in the North Sea (FAO 27).
Where does your shrimp come from?

In our Safe Harvest Shrimp Bisque, we use cold water North Atlantic shrimp (Pandalus borealis) which come from areas in Greenland, Canada and Norway. These shrimp are all harvested from sustainable MSC (Marine Stewardship Council) certified fisheries.

Is your chicken organic?

Yes, in our Safe Harvest Chicken Ooodle Soup we use organic chicken, raised without antibiotics. We also use organic chicken bone broth.

Why is your soup called “Chicken Oodle Soup”?

No, this is not a typo! Because we use hearts of palm noodles in place of traditional noodles, the USDA does not allow us to officially label these as “Noodles.” So, we used our creative powers and decided to call our soup Chicken Oodle Soup. 😊

SUSTAINABILITY AND CERTIFICATION

Is your seafood sustainably caught?

Yes, the salmon used in our Salmon Chowder is caught from an MSC (Marine Stewardship Council) certified fishery. The shrimp are harvested from sustainable MSC (Marine Stewardship Council) certified fisheries, and the clams we use are sustainably harvested.

What is Safe Harvest’s sustainability policy?

It is our mission to source the highest quality ingredients while upholding our sustainability standards. We source the most sustainable seafood we can get our hands on, and we will continue to keep our website up to date with information on where our seafood comes from and how it is caught.

How and why do you test shrimp and clams for mercury?
We test every batch of clams and shrimp for mercury to ensure purity and safety. Every batch is tested to a mercury limit of 0.05 ppm, 20x stricter than the FDA mercury action limit.

OUR COOK PROCESS

There is burnt soup on the edge of the jar when I opened it? Is this normal?
Yes, this is normal. Some soup can end up ‘scorching’ around the lid area of the jar. The soup is cooked in the jar and that is what can cause some thickening and darkening of color on the top of the soup during the cooking process. The soup has not gone ‘bad’ if you see this around the top edge of the glass jar of soup. This is perfectly safe and can be mixed into the soup or removed with a spoon.
Where are your soups made?

Our Chicken Oodle Soup is made in the United States. Our Salmon Chowder, Clam Chowder, and Shrimp Bisque are manufactured at our facility in Poland.

The lid has popped, can I eat the soup?
Our jars have a safety seal lid. If the lid pops when you press down on the center of the lid, do not consume the product. Once opened, refrigerate any unused soup and consume within 3 days.
What is the shelf-life of your soups?

Safe Harvest Salmon Chowder, Clam Chowder, and Shrimp Bisque all have a one-year shelf life from the production date. Safe Harvest Chicken Oodle Soup has a 2-year shelf life.

BUYING AND ORDERING

Do you send out coupons or samples?

We don’t send out any coupons or samples now, as Safe Harvest soups are only available in stores at this time. Please sign up for our newsletter at www.safeharvest.com for updates, coupons, and more information.

Where can I buy Safe Harvest soups?
Safe Harvest soups can be found at Kroger locations in the United States. We hope to offer our soups for purchase online in 2020.
I am a retailer. How can I get Safe Harvest soups to sell in my store?
Please contact [email protected] and we will get our sales team to follow up with you as soon as possible.

GENERAL

Where is Safe Harvest located?

Safe Harvest, a Safe Catch brand, is based out of Sausalito, California.

Where can I buy Safe Harvest soups?
Contact us at [email protected].
I have a suggestion for your soup line. How can I share it with you?

Yes, we’d love to hear it! Please contact [email protected] with any comments or suggestions.